FAQ

100% Happiness Guarantee

Everyone should be 100% happy with their LIEUWE® board. Therefore our award winning boards come with the following service:

✔  30-Days-Money-Back Guarantee on all non-custom boards, not on 'Special' deals.

✔  Free Shipping in the EU

✔  Hassle-Free Worldwide Shipping (Delivery Duty Paid)

✔  Priority Craft (Shipping in a few days) available

✔ Personal purchase advice by our shapers

*This only applies on direct orders, ordered at Lieuweboards.com

HOT TOPICS NEW FALCON

Need more info about our new FALCON? Check here the hot topics about our new carbon board.

The Falcon is intended for demanding riders looking for a kiteboard that offers all the benefits
of a stiff kiteboard, without sacrificing comfort. Big Air or high performance freeride, the
Falcon can do it.

The Falcon finds its way perfectly in between the Shotgun and Oceana, finally giving the
option to our Shotgun riders to have a board that fits this gap.

The light weight of the Falcon makes turning and popping even easier, allowing you to build
more power for your take-off. You can edge harder and point your board even further upwind
at your takeoff. This results in an even more upward force and therefore higher jump. The
straighter outline makes it easy to keep your edge and keep those extra knots. The rail
channels at the bottom keep you in control during take-off and landing. This also gives the
feeling of control during fast riding. The double concave ensures that the board is stable on
the water because the board is sucked down a little bit. Which gives you confidence to go for
it, even in the roughest conditions.

130*39 / 133*39 / 135*40 / 137*40.5 / 139*41 / 141*41 / 144*41.5.

The relatively thin tips give the board enough flexibility during choppy conditions. Which
makes the FALCON a very comfortable board. Especially for a carbon!

Yes, The weight difference is 300 grams for the small sizes and over 600 grams for the
bigger sized boards.

In one sentence, where the Shotgun ends in performance the Falcon takes it over filling the
gap toward the Oceana. But that’s not the whole story, read further in our kiteboard guide.

Frequently Asked Questions

Need more info or can't find what you are looking for? Check out the below, or feel free to chat to our shapers.

Everyone deserves a unique board art design. Therefore we have a broad range of design series and custom options, which are crafted after you submitted your order. This is what we call Made to Order. Thanks to years of crafting experience we are able to craft and ship your unique board quite fast.

The lead time varies with the chosen type of board, priority craft level and shipping options:

- Boards from Stock* are shipped the next business day.

- Made to order boards are usually shipped within one week. However as every board is crafted uniquely, it sometimes needs more care. So, ultimately within two weeks.

- Priority Craft (Beta) which usually means shipping in days, is available for a fee, contact our shapers for more info.

- Full custom boards are mostly shipped in 2-3 weeks, which is primarily dependent of the design process.
So if fast isn't fast enough you can ask our shapers for our Priority Crafting Option (Beta), add a Priority shipping option for ultra-fast delivery (see Shipping options below).

* stock boards are: Shotgun Atlantis, Oceana, Falcon and Awesome with their standard design options.

LIEUWE offers free shipping to the European Union, the United States, and Canada. Outside these regions, shipping rates may vary, but are always clearly indicated in the check-out process. In most regions our transport companies also offer priority shipping.

We aim to deliver a Hassle Free Worldwide Shipping, which means you should not be bothered by unexpected fees and taxes once you purchased your Lieuwe. 

This means that orders outside the EU are shipped under the incoterms DDP. DDP (Delivery Duty Paid), which means that Lieuwe Boards assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives, accepts or transfers them at the destination port.
Lieuwe Boards will make every effort to ensure that all orders are delivered within specific dates for certain locations after receiving the order. If this is not possible for any reason the customer will be informed by appropriate means (email, post or telephone) and their money will be refunded. Reimbursement will take place as soon as possible, and at the latest within a period of 14 days from the order being received.

When selecting your shipping option, you can make a selection between 'standard' or 'priority' shipping. The standard option is provided for free in most regions. This option usually takes longer than the 'priority' option. So, if you are in a rush, or just really excited to get your board as soon as possible, you can select the 'priority' option, for which an extra amount is calculated in order to give you the fastest possible delivery. With priority shipment, we aim to deliver your order within 1 to 2 days. The client will be informed about the potential arrival date. **

Did you know that 92% of our priority shipments arrive within time.

** Get in touch with us to get an estimation about your priority delivery date.

Not happy? Need another size? Want a refund? Return it undamaged within 30 days and we'll solve it.

A minimal sign of wear is acceptable but obviously undamaged and without (deep) scratches. The transportation costs for the return are yours to cover. Boards with custom artworks, personalisation or in a Super Special or Friday Special deal cannot be returned. There are no further if's and but's, but feel free to check our terms and conditions.

We are running a Beta-test for our new 'pay later' program. Currently a 'pay in 2 interest-free terms' option is available to selected individuals, where the first term is payed directly and the second term is 30 days later. Contact our shapers for more information or if you like to apply for the program.

Check our store locator to see if there are any dealers or test centres near you.

No dealer in your area? Let us know where we should definitely set-up-shop!

The VIP of the questions! This is probably the most important aspect of a board. We suggest you to take a look at our kiteboard size chart. These are the sizes we recommend for all our boards. 

Is your weight in between two boards? Then you have to consider your rider style as well. If you like to ride in hard winds and more playfulness and flexibility then you should go for the smaller option. With a smaller board, it’s easier to hold your edge in hard winds. But becomes harder when the wind drops. 

Do you like normal to light wind conditions, then you should definitely go for the bigger option. This will give you more stability and control. It will be easier to ride upwind when the wind is low, but it will become harder to hold your edge when the wind starts pumping.

Check our kiteboard buyers guide to learn everything about finding your perfect fit. 

Your board should be the right board for you. This is why we offer a variety of board styles that help you progress at any level. Usually, fresh beginners choose our Awesome (yep it is!), Intermediate to advanced freeriders say ‘Shotgun’. Going next level, advanced Big Air riders go huge with our comfortable Falcon carbon board and the pro’s who are always trying to reach new heights choose our Oceana for competition performance.

Hell yes it is! Lieuwe doesn’t just makes board, we craft stories. Do you have an amazing idea that should be implemented on one of our boards? We are the one for you. We can dedicate your board to your favorite artwork, business profile, passions, dreams or even animals. 

You can send you request to info@lieuweboards.com. We can also provide help from our graphic designer to work out the details if you need any guidance. 

Creating a full custom board costs an additional amount of €300 to the standard price of the board.

The distance between the pads and straps

The longer your body length, the longer de distance between the pads and straps should be. Putting your bindings close to each other will make it more controllable and steerable, you will have a more playful experience. A wider distance between bindings will give more stability when you land a jump. It also makes it easier to handle a lot of power. 

The angle of the bindings

When your bindings are more angled, where your toes are more pointed to the tips, you will be able to show some more maneuvers. Comfortable and general kitesurf riders who like to play around will like this more. 

When you place your bindings parallel to each other, it will give you more stability, reduces the pressure on the knees, you can bear harder landings. As already said, if you like cruising around comfortably, this one might not be the setup for you. 

Important: Keep the angle identical to the other!

Placing it more toe side or heel side? 

It is normal to place the pads exactly in the middle. However, if you have smaller/bigger feet you might want to check how your foot fits in the binding. Check if the feet lies centered on the board when it is in the binding. If not? You could adjust to pad so that your feet is in the center of the board. You can choose to put the pad more toe side or heel side. Placing it more on the heel side will give you a better edge, it could improve jumps. But your balance will be less stable.

The flat size of the fins point to the inside of the board. The rounded side of the fins point to the outside of the board. 

The steeper part of the fins should point to the tips.

To be announced!

Our Shotgun and Oceana are perfectly made for riding with boots! Those boards have an extra line of inserts special for boots. The new inserts of the Falcon let you mount any binding or boots that are on the market.

The Oceana gives you the true wakeboard feeling. It is the ultimate wake style monster. It’s dynamic rocker makes it want to go upwind and helps you land even the toughest tricks. Boots or straps, taking your wild thing for a spin will turn the ocean into the craziest jungle gym. 

Check our warranty policy if you are considering to ride another of our board with boots. You will lose your warranty claim when using boots on another board.

If you want to take the step to growing on the water, you should definitely take it. The shotgun is an amazing board to take your skills to the next level. It has a lot of upwind capability and comfort, has good grip and stable landings. In short, it is enjoyable for a beginner/intermediate to ride it. If your ambitions lie in becoming better and better, you should go for it. If you like to stay at comfortable and easy riding, the Awesome would be perfect for you.

Personalizing your board with a name/phone number/ email address/custom text etc. will cost an additional amount check your price based on your model. Let us know this as soon as you’ve ordered to prevent it might be too late!

A full custom board costs €300 additional to the standard price of the board. This includes choosing the rail color and the graphics on the top and the bottom deck.

Need help or guidance in creating your design? Contact us to get in touch with our designer who can visualize your ideas or to receive guidelines in how to create it.

Yes you can! Contact us to discuss which board you would like to have. Then we will carry out your order manually. info@lieuweboards.com

The core of the board is made of wood. Wood is a natural product which can vary in weight. This depends on whether your board has more wood from the inside or outside of a tree. And whether there is more moisture in the tree.

Returns and exchanges